Community and support

“Revolutionizing mobility through innovation”

Expert Demand Insight

For industries like motorcycle manufacturing, express delivery, and shared rentals, we provide solutions for optimized range (60V/72V systems), high-power quick swapping, and multi-site deployment. We address the challenges of high-frequency, high-load operations.

Pre-Sales Services: Tailored Solutions for Industry Needs Consultation & Custom Design

  • 1.Custom Battery & System Design:

    Electric Motorcycle & Tricycle Batteries: With years of experience in battery cell and pack R&D and manufacturing, we offer fully customizable cells and battery packs.

    Battery Swapping Station Network: We support reverse power feed, valley charging, and peak shaving strategies. Our intelligent cloud management platform ensures energy peak-shaving and operational cost optimization, making it ideal for communities, universities, and industrial parks.

  • 2. Flexible Business Models to Reduce Investment Risk

    OEM/ODM One-Stop Service: From cell R&D and battery swapping station design to brand customization, we offer end-to-end contract manufacturing to meet diverse needs.

    Financial & Operational Support: We provide light-asset collaboration models such as “equipment leasing + revenue sharing” and “regional agency + system hosting (SaaS/BaaS).” Our tailored investment return models and financing solutions in partnership with banks help clients scale quickly.

  • 3. Proven Testing & Scenario Validation

    Free Performance Verification: Our lab simulates extreme conditions (high temperatures, humidity, vibrations) to test battery cycle life, fire and explosion resistance of battery swapping stations (24-hour thermal runaway without spread), providing authoritative testing reports like:UN38.3,CE certificates .

After-Sales Services: Comprehensive Support for Efficient Operations

  • 1. Intelligent Operation & Real-Time Monitoring

    Full Lifecycle Traceability: Through MES/PLM systems, we enable product lifecycle tracking, offering remote fault diagnosis and technical support. IoT Cloud Platform: 24/7 monitoring of battery health and swapping station status, proactively alerting potential risks. It also supports remote software upgrades and control operations.

  • 2. Rapid Response & Maintenance Assurance

    24/7 On-Site & Remote Service: Immediate response to battery issues or equipment failures, offering parts replacement and repairs to ensure uninterrupted swapping network operation. Regular Inspections & Maintenance: Performance testing and maintenance of battery modules and swapping stations to extend equipment lifespan.

  • 3. User Operations & Value-Added Services

    Motorcycle Community App: One-stop services including battery leasing, discount coupons, electric vehicle accessories, and road rescue, enhancing user engagement. Data-Driven Empowerment: Leveraging battery swapping big data, we provide user behavior analysis and operational efficiency recommendations to assist with precise marketing and cost control.

  • 4. Training & Knowledge Sharing

    Training Programs: We offer courses on battery safety, swapping operations, and system management for partners and end-users. Standardized Operation Manuals & Case Library: Sharing industry best practices through comprehensive manuals and case studies.

Frequently asked questions(FAQ)

1. General Questions

  • 1.1 What is a Battery Swapping Station, and what is it used for?

    A battery swapping station is an automated or semi-automated facility where users can replace their depleted electric vehicle (EV) or electric motorcycle battery with a fully charged one. The primary purpose of a battery swapping station is to eliminate long charging times and provide a more efficient energy solution for electric vehicles, ensuring minimal downtime for users.

  • 1.2 How does a battery swapping system work?

    A battery swapping system consists of: A battery swapping station equipped with multiple fully charged batteries A battery management system (BMS) to monitor battery status. A software platform to track user data, manage battery usage, and optimize charging cycles. A membership or rental model for users to access and pay for the service. When a user arrives at the station, they can insert their depleted battery into the system, which will automatically provide a fully charged replacement within minutes.

  • 1.3 What are the advantages of battery swapping over traditional charging?

    Time-saving: Reduces the wait time compared to slow or fast charging methods. Convenience: Users don’t need to worry about finding charging stations or waiting for charging. Battery longevity: Centralized charging optimizes battery life and performance. Cost-efficiency: Reduces infrastructure strain and eliminates the need for personal charging setups.

  • 1.4. How many battery sets are configured per slot in the battery swapping cabinet?

    According to the provided data, there are typically 1.6 battery sets configured per slot in the battery swapping cabinet.

2. Business and Operational Aspects

  • 2.1 What are the typical business models for battery swapping stations?

    Subscription-based model: Users pay a monthly fee for unlimited swaps. Pay-per-use model: Users are charged per swap or battery rental. Fleet management model: Businesses operating electric fleets pay for centralized battery swaps. Partnership model: Stations collaborate with delivery services or ride-hailing platforms for integrated energy solutions.

  • 2.2 What are the key challenges in setting up a battery swapping network?

    High initial investment: Infrastructure and battery costs can be significant. Standardization issues: Different manufacturers use different battery technologies. Land and regulation concerns: Location selection and permits can be challenging. User adoption: Educating and attracting users to switch from traditional charging methods.

  • 2.3 What is the configuration ratio between vehicles and batteries in this system?

    The configuration ratio between vehicles and batteries is approximately 1:1.6.

  • 2.4 How do these charging voltage settings affect grid stability and other operational areas of your system?

    The 48V and 72V voltage settings influence grid stability by regulating the distribution of electric energy from storage sources to other components in your system. Higher charging voltage (e.g., 72V) can contribute more efficiently to the grid on off-peak hours when power demand is low, but it may require additional regulation to ensure proper voltage levels are maintained throughout the network.

3. Battery Swapping Process

  • 3.1 How to operate the battery rental and swapping process?

    The process typically involves the following steps: User registration: Sign up via an app or at the swapping station. Battery rental model: Choose a rental plan based on usage needs. Battery swap: Insert the depleted battery into the station and receive a fully charged replacement. Payment and tracking: The system automatically deducts the rental fee and updates the user’s battery status on the app. Usage monitoring: Users can track battery health, location, and swap history through the platform.

  • 3.2 What types of vehicles can use battery swapping stations?

    Battery swapping stations cater to various electric vehicles, including: Electric scooters and motorcycles Electric three-wheelers and delivery bikes Small and medium-sized electric cars (depending on station compatibility

  • 3.3 How long does it take to swap a battery?

    The entire swapping process takes approximately 2-5 minutes, depending on the station's automation level and user interface. 3.4 Are all batteries interchangeable? Not all batteries are interchangeable. Compatibility depends on the battery model, vehicle specifications, and swapping station technology. Some manufacturers offer standardized batteries, while others require brand-specific battery swaps.

4. Maintenance and Safety

  • 4.1 How is battery health monitored in a swapping system?

    Battery health is monitored using: Battery Management System (BMS): Tracks voltage, temperature, and performance. Cloud-based analytics: Provides real-time status updates. Automated diagnostics: Detects and alerts for any battery malfunctions.

  • 4.2 What happens if a user returns a damaged battery?

    The system detects battery health upon return. If damage is found: The user may be charged a repair or replacement fee. The battery will be taken out of circulation for inspection and repair. Users will receive a notification about the issue via the app.

  • 4.3 How are batteries maintained to ensure safety and performance?

    Regular inspections: Batteries undergo periodic checks for wear and tear. Temperature control: Cooling systems prevent overheating. Safe charging protocols: Batteries are charged under optimal conditions to maximize lifespan and safety.

  • 4.4 What safety features do battery swapping stations have?

    Fire suppression systems to prevent overheating risks. Automated locking mechanisms to secure batteries in place. Real-time alerts for potential hazards like short circuits or voltage fluctuations.

5. Software and System Management

  • 5.1 What are the functions of the battery swapping system backend?

    The backend system includes: Battery monitoring: Tracks charging status, temperature, and overall health. User management: Registers users, tracks swap history, and manages subscriptions. Payment integration: Processes rental fees and billing through various payment methods. Predictive analytics: Optimizes battery distribution and availability. Remote diagnostics: Identifies issues and schedules maintenance.

  • 5.2 What software components does the battery swapping system include?

    The software ecosystem consists of: Mobile app: For user registration, swap requests, and payment tracking. Station management software: Oversees battery inventory, diagnostics, and user interactions. Cloud-based analytics platform: Provides real-time monitoring and predictive maintenance insights.

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